Welcome to the Tasheel of Umm Al-Quwain

Arabic

English

Customer Happiness Questionnaire

Worker

Business owner

Representative

Business owner

First Category

Second Category

Third Category

Second Category

Statistics

 Sex

Male Female

 Age

20-30 31-40 41-50 51-60 And above

 Cultural level

There is no Primary level Secondary level High level Diploma Graduate Studies Bachelor's degree other

 what is your job

There is no Private sector employee Public sector employee Business owner Public Relations Schoolboy retired Housewife other

 What is your nationality

 Where do you live in the Emirates?

Abu Dhabi Ajman Dubai Ras Al-Khaimah Sharjah Umm Al-Quwain Fujairah

 Services to be obtained

Ministry of Human Resources and Emiratisation Ministry of the Federal Authority for Identity and Citizenship Ministry of Health and Community Protection

 The preferred language of communication

Arabic English Urdu Another

 Did you see the necessary information before obtaining the service?

yes no

 How did you get the information you need to get the service done?

Direct Contact Telephone Web Site Short SMS Otherwise

 What is your preferred way to receive information?

Direct Contact Telephone Mobile Applications Web Site Short SMS E-Mails Posters Otherwise

Please rate your satisfaction with the following questions using a scale

Staff standard

1 - Efficiency and knowledge of employees

2 - There is an employee who can be used in case of a problem

3 - Employee motivation - Employees make extra efforts to ensure that my needs are met

4 - Holding the employee responsible for the error

5 - General confidence in the staff

6 - Be respectful of the employee

7 - Smile and good reception

8 - Accuracy of staff on appointments

9 - Staff flexibility and the ability to listen

10 - Fair treatment by the center's employees

Standard facilities and service delivery channels

1 - Comfortable service and waiting counters

2 - The opening hours are adequate

3 - Clarity of instructional panels

4 - Having adequate parking spaces

5 - The presence of a reception desk to welcome and guide customers

6 - There are places dedicated to providing services for women, the elderly and people with special needs

Information standard

1 - The accuracy of providing the service in the correct way and without errors from the first time

2 - Clarity of the requirements for providing the service, such as documents, forms, information and procedures

3 - I am being told of everything I need to do to get the service

4 - Availability of information (service guide) on the website and the main halls of the center

5 - Quick response to customer inquiries regarding service delivery

6 - Knowledge of service providers and their ability to complete transactions

Standard fees

1 - Easy payment methods

2 - Easy to understand bill

Standard service delivery time

1 - How satisfied are you with the time it takes to receive and complete the service

2 - How satisfied are you with the waiting period before dealing with the employee to complete the service?

Complaints Management Standard

1 - Clarify the location of the suggestions and complaints box, and know how to submit the complaint

2 - The Center's response to customer complaints and suggestions ?

Standard access to the entity

1 - The center's location is convenient for providing services ?

2 - How satisfied are you with the availability and quality of the current services at the center ?

Suggestions about your experience with the Center for improvement and development :

Username :

Date :

Email :

Phone :